Returns & Exchanges
A returned item must be in the same condition in which it left our warehouse- unworn, unused, and in a resalable condition. All returned items must be returned within 14 days from the day it was shipped. If the merchandise being returned is defective, it will be inspected and evaluated. We than will replace, repair, or return the merchandise in a timely manner.
You are free to mail your return via the carrier of your choice (USPS, Fed Ex, etc.).
Please send a return label request via e-mail (firstname.lastname@example.org) or fax (516) 466-4584.
Please include the following: first and last name, and order number.
We are glad to exchange unworn items, depending upon availability. The fastest way to make an exchange is to purchase the size you need online. We will credit the original purchase when it arrives at our returns department.
Shipping & Handling
All orders will be shipped by UPS the business day following the day of the transaction.
UPS cannot ship to a P.O. Box, please enter a street address under the Ship To Address
Please keep in mind that UPS does NOT deliver on weekends or holidays.
FREE UPS GROUND SHIPPING ON ALL U.S. ORDERS.
All international orders are shipped via UPS.
$25 flat rate shipping on all orders to Canada.
We will do our best to minimize shipping charges. We will accurately list items and values on custom forms. We will not label packages as "gifts" or misrepresent any facts.
Orders that are to be shipped to Canada will not reflect shipping charges during the checkout process. This charge will be applied to your credit card at the time of shipment. All orders will be sent UPS.
Customers are responsible for local duties and taxes, which are assessed once the package arrives in your country. We cannot estimate any of these additional charges.
Please note that packages can often be delayed while clearing customs. Please contact your local customs office for more information.
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to check out, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with. Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them. To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click the remove link next to the item you wish to discard.
To view what is in your bag at any time, click the "cart" link in the page header.
To purchase what you've selected, click on your shopping Bag and click "Proceed to checkout". Follow the three simple steps to purchase your items.
Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.
To access your account in the future, click the "Customer Login" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)
We do not have the ability to change your email address for you. If you have a change in email address, it will be necessary to create a new account with your new email address.